Surrounded
by Fire
What this book is
The pressure in IT services and consulting doesn't let up. The escalations are real. The customers are visible. The margin for error is thin. And most of the people leading through it were never taught how.
Surrounded by Fire is a practical leadership guide for managers and executives in IT services and consulting environments... the people responsible for delivery, quality, and the humans doing the work.
The book's central premise is simple. In a high-pressure environment, the leader is either a thermostat or a thermometer. A thermometer reflects the temperature of the room. A thermostat sets it.
Across thirty chapters and six parts, this book delivers the frameworks, tools, and hard-won lessons for leading clearly and calmly inside the work. How to build teams that hold their standard under pressure. How to develop leaders who outgrow you. How to stay the thermostat when the room is on fire.
Written from inside thirty years of the work. Not from a distance.